Management by Exception is a “policy by which management devotes its time to investigating only those situations in which actual results differ significantly from planned results. The idea is that management should spend its valuable time concentrating on the more important items (such as shaping the company’s future strategic course). Attention is given only to material deviations requiring investigation.” Wikipedia
Management que se centra únicamente en estudiar los resultados inusitadamente buenos o malos, entiendo que para repetirlos o evitarlos.
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